This seminar focuses on preparedness and effective response of tourism businesses to incidents of gastroenteritis or food poisoning. Participants will be trained to distinguish genuine cases from malicious claims, implement immediate response protocols, and manage crisis communication to limit negative publicity.
The program is addressed to Hotel Managers, Quality Managers, F&B Managers, Chefs, and Public Relations Managers. Its objective is to protect guest health, legally safeguard the business, and maintain brand credibility in an environment of digital transparency.
Indicative Content:
- Crisis Recognition & Identification
- Immediate Action Protocol (Internal Logistics)
- Communication with the Affected Guest & Care
- Management of Malicious Claims & Fraud (Fake Claims)
- Digital Reputation Management (Social Media & Reviews)
- Post-Crisis Analysis & Prevention
